Returns & Exchanges
At One Stop and Shop Market, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return or exchange it within 30 days of delivery for a full refund or store credit.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to begin the return authorization process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing